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EmailPUBLIC UTILITIES DEPARTMENT
Water and Wastewater Services
Customer Service:
City Hall, 2nd Floor
306 Cedar Road
Post Office Box 15225
Chesapeake, Virginia
23328-5225
Phone: (757) 382-6352
Email: water
@cityofchesapeake.net
Frying a Turkey
for the Holidays?
Check out the tips for deep-frying your turkey, along
with safety information to keep you, your family
and pets burn-free. And, avoid calling the plumber
by keeping oil and grease out of your drains.
Turkey Frying Tips >>
Find out all the facts about the Public Utilities Department approved rate increases for water and sewer ... more >>
WHY ARE CHESAPEAKE'S FIRE HYDRANT COLORS CHANGING?
Find out now >>
EFFECTIVE
OCTOBER 24, 2007
The City of Chesapeake has adopted Voluntary Water Conservation for all residents. details >>
Water-Wise Landscaping & Watering Guide 
Water Conservation Tips
LEAD
Unhealthy amounts of lead can enter drinking water through the plumbing in your home.
Contact the Chesapeake Department of Public Utilities for information on free testing and simple ways to reduce your exposure to lead in drinking water.
Call the Chesapeake Water Quality Laboratory at (757) 382-3550.
Public Utilities Department
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Important Phone Numbers:
After-Hours Emergency
(757) 382-3550
5 p.m. - 8:00 a.m.
MONDAY - FRIDAY, and
all day SATURDAY, SUNDAY & Holidays
Customer Service
8:00 a.m. - 5 p.m.
MONDAY - FRIDAY
Email: water@cityofchesapeake.net
(757) 382-6352 for billing information,
opening or closing an account, turning water on or off, all inquiries except for water quality concerns.(757) 460-2491 for Interactive Response System - 24-hour access to your account information.
After-Hours
5 p.m. - 8:00 a.m.
MONDAY - FRIDAY, and
all day SATURDAY, SUNDAY & Holidays
(757) 382-6368 for leaving messages for next business day.
Delinquent Collections
(757) 382-6352
Engineering
(757) 382-6671
Miss Utility
Dial 811 in VA, or 1-800-552-7001
"Before
you dig, call Miss Utility."
Water Treatment Plant
(757) 382-3550 for water quality inquiries ask for the water
laboratory.
Water Quality Hot Line
(757) 382-6360 for daily sodium and chloride levels
Water Conservation
(757) 382-6356
Water and Sewer (collection only) Charges for a Typical Residential Meter:
| Set-Up fee: $10.00 | |
|---|---|
| Minimum (6 consumptions*) Bi-monthly Water Bill: | $35.00 |
| Water Rate per Consumption above Minimum: | $3.878 |
| Minimum (6 consumptions*) Bi-Monthly Sewer Bill: | $15.90 |
| Sewer Rate per Consumption above Minimum: | $2.554 |
| *1 consumption - 748 gallons | |
Residential meters are read approximately every sixty days and bills cover two months of service.
Water & Sewer Rates
Consumption Charges (montly minimum charges, charges for uses over 3 ccf, residential & commercial billing calculations, etc.)
Hampton Roads Sanitation
District (HRSD)
Chesapeake Public Utilities will automatically begin an HRSD account with a new water account. HRSD provides sewage treatment and bills customers separately according to water usage. Call 757-460-2491 for concerns about your HRSD bill.
Connection Fees
Call Engineering for more information: 757-382-6671.
Water Resources
There are three systems within the City:
1. Northwest River Treatment Plant serving south of Military Highway.
2. City of Norfolk supply by contract for Indian River and South Norfolk areas.
3. City of Portsmouth supply by contract for Western Branch and parts of Deep Creek.
Water Conservation
The City is a member of the Hampton Roads Water Efficiency Team - HR WET - promoting conservation by education throughout the region.
City of Chesapeake, Virginia